Frequently Asked Questions

You can request a return for eligible items within 14 days of delivery. Items must be unused, unworn, with tags, and in their original packaging. Earrings cannot be returned for hygiene reasons unless they arrived faulty, damaged, or incorrect, or a mandatory consumer right requires otherwise.

Full details are available on the Return Policy.

For an applicable statutory withdrawal, use our Withdraw from contract page to email support@scandivv.com. Include your order number and the items you want to return. No account or reason is required to exercise a valid statutory withdrawal right.

We send the Amsterdam return address and instructions within 1–2 business days. Include your order number and name inside the parcel. For change-of-mind returns, you arrange and pay for a tracked return; the parcel remains your responsibility until it reaches us. If we provide a return label, its cost is deducted from your refund where permitted by law.

For international returns, mark the parcel “Returned goods – no commercial value.” See the Return Policy for the full instructions.

Please email support@scandivv.com within 24 hours of delivery with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging until we confirm the claim.

This requested reporting window helps us investigate; missing it does not remove your mandatory legal rights or remedies. If the item is confirmed as incorrect, Scandivv covers reasonable return costs. See the Return Policy.

Please email support@scandivv.com within 24 hours of delivery with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging until we confirm the claim.

This requested reporting window helps us investigate; missing it does not remove your mandatory legal rights or remedies. If the item is confirmed as faulty or damaged, Scandivv covers reasonable return costs. See the Return Policy.

Once we receive and approve your return, we refund the original payment method within 10 business days, or sooner where required by law. Your payment provider may need additional time.

Used premium delivery upgrades are non-refundable. If we did not dispatch your order using the premium service you purchased, we refund the upgrade fee. For an applicable full-order EU/EEA withdrawal, we reimburse no more than the least expensive Standard Shipping option offered for that order; partial returns do not receive an outbound-shipping refund.

See the Return Policy for shipping deductions and promotion adjustments, and the Refund Policy for complete terms.

Earrings cannot be returned for hygiene reasons unless they arrived faulty, damaged, or incorrect, or a mandatory consumer right requires otherwise.

Many Scandivv pieces are made with stainless steel or gold plating, and the material for each specific product is listed on its product page.

Stainless steel, including gold-plated stainless steel, is waterproof and highly resistant to tarnishing and rust. Dry it after fresh-water contact and avoid chlorine, salt water, and harsh chemicals so the finish stays bright.

Gold plating over other base materials, pearls, natural stones, delicate settings, and other mixed materials can need different care. Follow the material and care guidance on the specific product page.

Care recommendations support longevity; not following them does not automatically remove statutory rights or warranty coverage.

Stainless steel itself is waterproof. Pieces marked waterproof are suitable for ordinary contact with fresh water, including showering; normal fresh-water contact is intended use and is not misuse. Dry them afterwards and avoid chlorine, salt water, perfume, lotions, sunscreen, skincare products, and harsh chemicals to protect the finish.

Always check the product page for the material and care details of the specific piece you are ordering. Plating over other base materials, pearls, natural stones, delicate settings, and other mixed materials may need different care unless the product page specifically says otherwise. Care recommendations do not automatically remove statutory rights or warranty coverage.

For maximum finish life, we recommend storing jewelry dry, cleaning it with a soft dry cloth, and keeping it away from harsh chemicals. For gold-plated pieces not expressly sold as waterproof, we recommend avoiding water, perfume, lotions, sunscreen, skincare products, and heavy sweating.

For products expressly sold as waterproof, normal fresh-water contact is intended use; dry them afterwards and avoid chlorine and salt water for longevity. These recommendations do not automatically remove statutory rights or warranty coverage.

Follow the washing and drying instructions shown in the Material & Care section on the product page and on the garment care label. Instructions vary by fabric and construction.

Using a different washing, drying, or ironing method can cause shrinkage, fading, pilling, stretching, or print damage.

Our 3-month commercial warranty starts on delivery and applies to both clothing and jewelry. It covers initial product defects and manufacturing or workmanship issues under normal use, including faulty seams, stitching, fasteners, loose stones, faulty clasps, or poorly soldered links.

Normal wear, accidental damage, improper use or care, and third-party repairs or modifications are excluded unless the issue was caused by a covered defect or mandatory law provides otherwise. Care recommendations do not automatically remove statutory rights or commercial-warranty coverage.

Email support@scandivv.com with your order number, a description, and clear photos. We assess the claim and confirm the available remedy and any return instructions. See the Warranty page for full details; statutory rights remain unaffected.

When the 3+1 Free offer is active, add 4 eligible items to your cart and the lowest-priced item is automatically free at checkout.

Yes. Eligible rings, earrings, necklaces, and other styles can be combined when the promotion is active.

No. The 3+1 Free offer cannot be stacked with another discount code. Gift cards can still be used.

Yes. If you only return the free item, there is no refund for that item. If you return paid items, we recalculate the order as if the promotion no longer applied and adjust the refund accordingly.

For example, if you bought 4 rings at €50 each and paid €150 with the 3+1 offer, returning 1 paid ring means the new total is still €150, so no refund is issued. Returning 2 paid rings makes the new total €100, so the refund is €50.

Yes. Digital gift cards are available in multiple amounts and are delivered by email. They can be used at checkout.

Only one discount code can be applied per order. Gift cards can still be used with an order.

Yes. All jewelry comes in cute packaging, ready for gifting.

Check your spam or junk folder first. If you still cannot find it, email support@scandivv.com and we will resend it and confirm your order status.

Yes. Email support@scandivv.com with what you need and our team will help with a personalized solution.

Yes, in two ways, and you can join both.

Affiliate programme. Have 1,000+ followers on Instagram or TikTok? Join the Scandivv affiliate programme: your followers get 10% off with your code, and you earn 5% on every order placed with it.

Creator fund. No follower minimum. Wear Scandivv in a Reel or TikTok, tag @scandivv and submit your post through the Scandivv creator fund once it reaches 10,000 organic views. Approved posts earn Scandivv store credit:

• 10,000 views: $10 credit
• 100,000 views: $100 credit
• 1,000,000 views: $1,000 credit

Submissions are reviewed within 7 business days.

Email support@scandivv.com and we will help.