You can request a return within 14 days of delivery.

Items must be unused, unworn, with tags, and in their original packaging. Returns showing wear or missing packaging may receive a partial refund. Your statutory rights remain unaffected.

For hygiene reasons, earrings supplied in sealed hygiene packaging cannot be returned for change of mind once the hygiene seal or sealed packaging has been opened, where the applicable hygiene exception lawfully applies.

This does not restrict remedies where earrings arrived damaged, defective, incorrect, unsafe, or not as described, or where a mandatory consumer right requires otherwise.

For an applicable online statutory withdrawal, use our continuously accessible Withdraw from contract page to email support@scandivv.com. Include your order number and whether you want to withdraw the whole order or selected items. No account or reason is required to exercise a valid statutory withdrawal right.

We will send the Amsterdam return address and instructions within 1–2 business days. Include a note in the parcel with your order number and name.

For change-of-mind returns, you arrange and pay for return shipping. Use a trackable service; the parcel remains your responsibility until it reaches us.

For international returns, mark the parcel “Returned goods – no commercial value.” Duties, taxes, or handling fees caused by an incorrect declaration may be deducted from your refund where permitted by law.

Please contact us within 24 hours of delivery with photos of the item, packaging, and shipping label, and keep the packaging until we confirm the claim. This reasonable evidence helps us investigate with the carrier and fulfilment partner while records are current.

Missing this requested 24-hour reporting window does not remove your mandatory legal rights or remedies, including any statutory guarantee. If the item is confirmed as faulty, damaged, or incorrect, Scandivv covers reasonable return costs.

We do not offer direct exchanges. Place a new order for the item you want and return the original.

After your return reaches us and is approved, we refund the original payment method within 10 business days, or sooner where required by law. Your payment provider may need additional time.

Priority Tracked Shipping and other delivery upgrades are non-refundable once used. If we do not dispatch your order using the Priority service purchased at checkout, we refund the Priority upgrade fee.

For a full-order withdrawal covered by EU/EEA law, we reimburse the least expensive Standard Shipping option offered for that order. Priority, express, and other supplementary delivery costs are excluded. Partial returns do not receive an outbound-shipping refund.

If an order qualified for free Standard Shipping and the products retained after a partial return fall below the free Standard Shipping threshold that applied to the order, the original Standard Shipping charge may be deducted from the refund where permitted by law.

See the Refund Policy for the complete terms.

If returned items mean a promotion no longer applies, we recalculate the order. Free or discounted value that no longer qualifies may be deducted from the refund.

If a gift with purchase is no longer eligible, include it unopened with your return. Otherwise, its value may be deducted.