At Scandivv, we are committed to providing jewelry and accessories designed to bring you confidence. Our jewelry is mostly stainless steel and gold-plated, both highly resistant to tarnishing. Stainless steel won’t rust or turn green, while gold plating has a thin gold layer that lasts with proper care. The materials of each jewel are described in the description. To ensure your satisfaction, we offer the following warranty policy.

Statutory Warranty

In compliance with Dutch consumer law, all Scandivv products are covered by a statutory warranty. This guarantee ensures that your items meet reasonable expectations of quality and performance. If a product is defective or fails to meet these expectations under normal conditions of use, you may be entitled to remedies such as repair, replacement, or a refund. However, this warranty does not apply if the defect or damage results from improper care or misuse of the product. Customers are expected to handle their jewelry responsibly, avoiding exposure to factors that can cause harm.

Commercial Warranty

In addition to the statutory warranty, Scandivv offers a 3-month commercial warranty on all products. This warranty covers:

• Initial Product Defects: Jewelry arrives damaged, bent, or with visible flaws.

• Workmanship Issues: Uneven engraving, misaligned design elements, or rough edges causing discomfort of the initial jewelry before use.

• Manufacturing Defects: Loose stones, faulty clasps, or poorly soldered links on arrival.

To maintain eligibility for these warranties, it is essential that products are cared for correctly. Damage or deterioration caused by improper handling, exposure to water, perfume, lotions, harsh chemicals, or other harmful substances will void the warranty. Customers should take reasonable steps to protect their jewelry from these conditions, as Scandivv cannot be held responsible for issues arising from neglect or misuse.

How to Make a Warranty Claim

1. Contact Us at contact@scandivv.com with your order details and a description of the issue.

2. Provide Photos of the defect or damage to help us evaluate your claim.

We’re here to ensure your experience with Scandivv is a positive one. If you have any questions or need further assistance, don’t hesitate to reach out.