Order information
We do our best to give accurate delivery estimates, but carrier capacity, customs checks, holidays, and busy sale periods can sometimes extend delivery times.
Order Processing
In-stock orders normally dispatch the next business day. Delivery estimates begin after dispatch, not when the order is placed.
Tracking details are sent by email when your parcel ships and can also be checked with the Parcel Will lookup above. Tracking can take up to 3 days to activate. Read the full Shipping Policy.
Pre-Order Items
Pre-order items follow the estimated dispatch window shown on the product page when you order. If your order contains a pre-order item, the full order normally ships once it is ready. Priority Tracked Shipping is not available for pre-orders or mixed carts containing a pre-order. Read the full Shipping Policy.
Priority Tracked Shipping
Priority is available for eligible in-stock orders delivered to United States addresses. It is typically about 2 days faster in carrier transit after dispatch than Standard Shipping. Processing time is unchanged, and delivery timing is an estimate rather than a guarantee.
See the Shipping Policy for delivery terms and the Refund Policy for premium shipping fees.
Refunds
Approved returns are refunded within 10 business days after they arrive back with us. Your bank or payment provider controls how quickly the amount appears in your account.
See the Return Policy and Refund Policy for the complete terms.
Shipping & order questions
These answers combine our shipping policy with the most common tracking questions from the previous tracking page.
Do I have to pay taxes and customs when my order arrives?
Scandivv prepays duties, import taxes, and customs fees for almost every destination through our Delivery Duty Paid (DDP) network, so you should not receive a charge on delivery.
In the rare event that a destination, carrier, or customs authority assesses an unexpected charge, contact us before paying so we can investigate. Read the full Shipping Policy.
What does "label created" mean?
Label created means your order has been prepared and a carrier label has been made. The parcel may already be moving between our dispatch partner and the first carrier scan.
Tracking can take up to 3 days to activate after dispatch. Short pauses can still occur later while an international parcel moves between carriers, customs, and local scans.
It has been a few days with no tracking updates. Should I worry?
No. International shipments often have short pauses while parcels move between countries, carriers, customs checks, and local sorting hubs.
If there are no updates for 7+ days after dispatch, contact us and we will check with the carrier.
How long does shipping take?
Most orders arrive within 3-10 business days after dispatch. Weekends and public holidays are not counted as business days.
Busy carrier periods, customs checks, weather, and local delivery capacity can extend delivery times. Free shipping thresholds are shown at checkout in your local currency. See country-specific estimates in the Shipping Policy.
Why has my tracking not updated yet?
Tracking can take up to 3 days to activate after it is first created. The parcel may already be moving toward your country or waiting for the first scan.
Once your local delivery service scans the parcel, the tracking page usually starts showing more detailed movement. Contact us if there are no updates for 7+ days after dispatch.
Where is my order right now?
Use the Parcel Will lookup above with your order details or tracking number. If the result has not changed yet, your parcel is likely between carrier checkpoints or waiting for a local delivery scan.
For international shipments, the first detailed local update often appears only after the parcel reaches the destination country.
My tracking says delivered, but I did not receive anything.
Please check your mailbox, safe places around your address, neighbours, household members, and building staff. Couriers can occasionally mark a parcel as delivered shortly before the actual handoff.
If nothing has arrived after 24 hours, email support@scandivv.com with your order number so we can help investigate.
Something is missing, incorrect, or arrived damaged. What now?
Email support@scandivv.com within 24 hours of delivery with your order number and clear photos of the issue.
We will review it and offer the best possible solution. After 24 hours, it becomes harder to confirm whether missing items are related to shipping. Manufacturing and workmanship coverage is explained on our Warranty page.
Can I change my order or shipping address?
Email support@scandivv.com as soon as possible with your order number and the change you need. We process orders quickly, so changes are not guaranteed once an order is being prepared or has shipped.
More questions?
Visit our full FAQ for more answers, or email support@scandivv.com with your order number and our team will help.