Orders usually need 1-3 business days to be prepared before they are handed to the shipping network. Delivery estimates begin after dispatch, not when the order is placed.

When your parcel is ready to move, tracking details are sent by email and can also be checked with the Parcel Will lookup above.

Pre-order items follow the estimated dispatch window shown on the product page when you order. If your order contains a pre-order item, the full order normally ships once it is ready. Priority Tracked Shipping is not available for pre-orders or mixed carts containing a pre-order.

Priority is available for eligible in-stock orders delivered to United States addresses. It is typically about 2 days faster in carrier transit after dispatch than Standard Shipping. Processing time is unchanged, and delivery timing is an estimate rather than a guarantee.

Approved returns are refunded within 10 business days after they arrive back with us. Your bank or payment provider controls how quickly the amount appears in your account.

No surprise duties or import taxes should be due on delivery. Scandivv ships Delivery Duty Paid (DDP) where available, so duties, import taxes, and customs fees are handled before delivery.

The price you see at checkout is the final order price.

Label created means your order has been prepared and a carrier label has been made. The parcel may already be moving between our dispatch partner and the first carrier scan.

It is normal for tracking to stay quiet for a few days while an international parcel is in transit, in the air, or waiting for customs and local carrier scans. This can take 2-8 days depending on schedules and checks.

No. International shipments often have short pauses while parcels move between countries, carriers, customs checks, and local sorting hubs.

If there are no updates for 7+ business days after dispatch, contact us and we will check with the carrier.

Most orders arrive within 3-10 business days after dispatch. Weekends and public holidays are not counted as business days.

Busy carrier periods, customs checks, weather, and local delivery capacity can extend delivery times. Free shipping thresholds are shown at checkout in your local currency.

Tracking can take a few business days to update after it is first created. The parcel is often still moving toward your country or waiting for the first local scan.

Once your local delivery service scans the parcel, the tracking page usually starts showing more detailed movement.

Use the Parcel Will lookup above with your order details or tracking number. If the result has not changed yet, your parcel is likely between carrier checkpoints or waiting for a local delivery scan.

For international shipments, the first detailed local update often appears only after the parcel reaches the destination country.

Please check your mailbox, safe places around your address, neighbours, household members, and building staff. Couriers can occasionally mark a parcel as delivered shortly before the actual handoff.

If nothing has arrived after 24 hours, email support@scandivv.com with your order number so we can help investigate.

Email support@scandivv.com within 24 hours of delivery with your order number and clear photos of the issue.

We will review it and offer the best possible solution. After 24 hours, it becomes harder to confirm whether missing items are related to shipping.

Email support@scandivv.com as soon as possible with your order number and the change you need. We process orders quickly, so changes are not guaranteed once an order is being prepared or has shipped.

Email support@scandivv.com with your order number and our team will help.